Frequently Asked Questions

You can do this before or you can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

eSIM’ simply means an embedded SIM, but unlike a physical SIM card, an eSIM is already built into your device. read our full “what is a eSIM?” guide

Installing an Pearky eSIM is simple and quick and only takes a few moments. Find your listed devise below and follow the step by step instructions.

  • How to install an eSIM on an Android device
  • How to install an eSIM on an iOS device
  • How to install an eSIM on a Google Pixel device
  • How to install an eSIM on a Samsung Galaxy device

Click here to see list of devices that supports eSIMs

Yes, you can still receive calls and texts from your default SIM card. Please MAKE SURE your data roaming is turned off from your normal SIM card to avoid roaming charges. You will use Pearky eSIM for data on your travels. 

If you run out of data, you can top-up your eSIM at any time or buy a new data plan via the Pearky App

If you have lost your QR code, please contact us or send us a email at hello@pearky.com and we will send you a new one.

Yes, to install any eSIM your phone must be unlocked form your provider. Please ensure this has been done.

Yes, if your phone has hotspot capabilities.

Yes you can, this can be enabled on or off in your settings.